Help Desk

Help Desk Services

IT Help Desk was designed specifically for handling IT related issues and answering technical questions of its users. When IT users encounter an error, Help Desks serve as the go-to troubleshooter composed of IT experts who are there to assist you in resolving your network related queries. The questions and their answers are usually transferred using e-mail, telephone, website, or online chat for quick and efficient results.

How does CompIT Help Desk work?

CompIT Solutions help desk service offers a single point of contact for our users to get assistance. Our help desk handle requests by using help desk software and issuing a tracking system. This enables the help desk operators to keep track of the user requests using a unique identifier (specific to that client), easily find solutions to common problems, prioritize cases, and so on.

What are the benefits of Help Desk services for organizations?

  • 24/7/365 technical support improves operational efficiencies by reducing time users spend to fix incidents or problems.
  • Speaking with a certified technical support specialist makes resolving IT issues quick and easy.
  • Help Desk support provides prompt response time to support tickets and communication with our IT support specialists.
  • Having a support system in place provides a smooth and easy mechanism for users to receive service while eliminating internal technical service requests, which can reduce downtime for multiple employees.
  • With diverse training and experience, technical support specialists have resources to fix a wide variety of system errors.
  • Statistics indicates that organizations are utilizing Help Desk services more and more to stay competitive.
  • While assisting users, Help Desk engineers practice incident management to help spot problems before they occur, identifying the root cause of frequent recurring incidents.
  • Support specialists have experience working with organizations similar to your business, so they understand your industry, which provides a strategic advantage.
  • Technical specialists not only support users, they recommend tools that make it easier to communicate and collaborate on tasks.
  • Educating the end user provides an overall positive experience and faster resolution.
  • Small businesses outsource Help Desk services through Managed Service Agreements so they could focus on their business and have full 24/7/365 support for their users.
  • Help Desk support services can give your business a new way to generate revenue, attract and retain clients and compete in a quickly changing IT environment.

At CompIT, we’ll keep you up and running so you can focus on your clients and your business.

For a Free IT Assessment or to get more information about our plans and services. Please email us at info@compitsolutions.com or call us at 732-363-7353.